Mantra,Cogent,Startek,etc.) is not running on the machine. Please make sure that RD Service of another device vendors (e.g. Now Go to downloaded folder of RD service and open MorphoRDservicetestpage.html and follow below steps to check RD service status, device info and capture: You will get successful device registration message on screen once the device will be properly connected to system. For Windows machine, if RD service is not installed, download the Windows RD Service from download option in RDserviceonline Portal (downloaded folder will contain RD service Exe, Sample test page and Morpho RD Service Test Page Status document), Install the RD Service and plug the Morpho device to windows machine. ![]() How can I check my RD Service is working properly?.The RD support team will revert you accordingly. If device is still showing above error, Please contact New Toll number or write us on with your contact details.In Android Phone: Go to date time settings, set date & time to automatic and time Zone to 24 hours format.In Windows Machine: Please check and correct windows machine date time & time zone (UTC+5:30 Chennai, Kolkata, Mumbai, New Delhi) and set date & time to automatic.Please make sure RD Service is properly installed on Android phone or Windows machine.If you are getting error message, "Device registration failed" on your Android phone or Windows machine while connecting the Morpho fingerprint device.However in case of any more help or clarification, please contact New Toll number or write us on with your contact details and order details.The RD support team will revert you accordingly.RD Service subscription Payment is successfully deducted from your account and provided device serial number for whitelisting is correct then please wait for 4-8 hours for auto activation of device. If it is different then please purchase RD service with correct device serial number.In this case, you can cross verify the whitelisted device serial number received through invoice to your registered email ID and the device serial number printed on the back side of the device. Device serial number provided for whitelisting is different with actual serial number of device in use. This error usually comes in following scenarios.If you are getting error "Enter one time Token" or "Enter Activation Code" after purchase of RD service online subscription?.Aadhaar project is for resident of India and should be use while residing in India only.Can RD Service be used outside India for authentication?.The Morpho 1300 is currently certified for L0. ![]()
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